How does your hospital gather informationon patient satisfaction? Email, phone calls, cards, volunteer questionnaire??

Any information would be wonderfulo..

Breda  M. Turner

Our health system also uses a third party.  Within the past year we have converted to Gallup, who also does our employee surveys and this spring our physician survey.  Supposedly, the three surveys will correlate and can be mined for more data through those cross comparisons.  We'll see.